Hospitality Leadership · Antalya

İlker
DEGE

Front Office Manager

25 years shaping luxury guest experiences across Antalya's finest 5-star resorts. From Crowne Plaza to Radisson Blu — precision, presence, and performance.

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25+
Years Experience
10+
5★ Properties
4
Languages
30%
Check-in Time Reduced
Career Highlights
Crowne Plaza · IHG Radisson Blu Venezia Palace Avantgarde Siam Elegance
Profile

About

The front desk is where every guest story begins.

I started as a reception clerk at a Kemer resort in 1998. Over 25 years, I have built and led front office teams at more than 10 luxury properties in Antalya — each one teaching me something new about what genuine hospitality means. My approach combines operational precision with a deep understanding of the international guest experience.

+20%
Guest satisfaction score improvement through targeted team training
95%
Average occupancy achieved through strategic rate management
−30%
Booking error reduction via PMS implementation & staff protocols
−30%
Employee turnover reduction through comprehensive onboarding
Career

Experience

A career built on excellence.

2025 — Present
Siam Elegance Hotels & SPA
Front Office Manager
Leading front office operations at this luxury resort. Overseeing guest services, reception, and concierge teams. Implementing guest feedback systems and managing room inventory for revenue optimization.
2021 — 2022
Venezia Palace Deluxe Resort
Front Office Manager
Directed operations at this prestigious 5-star resort in Kundu. Achieved 95% average occupancy. Managed a team of 25+ staff across reception, reservations, concierge, and bell services.
2020 — 2021
Crowne Plaza Antalya · IHG
Front Office Manager
Maintained Crowne Plaza's global IHG standards. Increased guest satisfaction scores by 20% and reduced check-in wait time by 30% through optimized staffing and express check-in protocols.
2010 — 2019
Radisson Blu & Further Properties
Front Office Manager
A decade of leadership across multiple 5-star luxury resorts in Antalya, including Radisson Blu Kaş and Avantgarde Collection. Built deep expertise in Opera PMS, Fidelio, and Sejour systems.
Expertise

Technical Skills

Systems & Competencies

Property Management Systems
Opera PMSExpert
FidelioExpert
SejourExpert
Core Competencies
Revenue ManagementAdvanced
Team Leadership (25+ staff)Advanced
Guest Experience DesignAdvanced
Process OptimizationAdvanced

Languages

Communication

🇹🇷TurkishNative
🇬🇧EnglishProfessional
🇩🇪GermanProfessional
🇷🇺RussianConversational
Contact

Get in Touch

Speak with my assistant.

I am currently open to senior leadership opportunities at 5-star international hotel brands. My assistant is available 24/7 to answer your questions and evaluate your proposal.

Serious inquiries only · Corporate email required · CV shared upon approval
İlker DEGE · Personal Assistant · Online